Shanghai Telecom

On Saturday morning the internet connection at home suddenly stopped working. So we called Shanghai Telecom, and we were told that they would look into it and call us back. Well, by midnight we still did not get a call back, so we decided to call again. They forgot about it, but they would check right away. According to them nothing was wrong, so it was our fault. Nice to know of course, but it did not help much. So I started checking our equipment and that revealed that our router, that we got from Shanghai Telecom, was not working anymore. So another call to them, where they told us that someone would come by before 12 the next day to change it.

At 8 AM Sunday morning our phone rang, Shanghai Telecom on the line. They told us there was a little problem, because it was not their router. Not their router? Yes, they told us, it was delivered by one of their agents, so it was the agents mistake and not their responsibility. My wife, who was talking to them, then got pretty angry. If Shanghai Telecom uses agents for their work, that is not our business. We do business with Shanghai Telecom and pay them the fees, so they should take the responsibility. A long and heated discussion followed, but in the end we only got one small step further. Shanghai Telecom would call their agent and they would contact us.

And luckily they did: One hour later a worker showed up, but after looking at the router he said it was not their router… Also he explained that he had no knowledge about routers. He made several phone calls with his boss, and it was decided to send another worker. So another hour goes by, and another guy shows up. Also he says that this is not their router, and maybe the employee who installed it last year had installed one that he had bought himself. This employee had left the company in the mean time, so they could not check. By that time we got tired of the whole thing, and decided to buy a new router ourselves (but together with the guy, to make sure we buy the right one). Luckily we live close to the biggest IT mall in Shanghai, so that only took 15 minutes. The worker installed it, and things worked fine again, after about 28 hours without internet. Next time I just buy a router myself and don’t even bother to contact Shanghai Telecom. I hope their monopoly will be over soon.

Strange drinks

The Indian Times reports that export of fine Scotch whiskies has gone to an all-time high (source: China Digital Times). Why? Because Chinese mix it with green tea and ice cubes, and then drink it. This is not the only ‘strange’ drink you will see being poured in Chinese bars. Red wine is a good example: many Chinese do not really like it, but ordering an expensive bottle gives you face. So what do you do? You add some ice cubes to start with, and if it is still not drinkable you can poor some Coca-Cola or Sprite in as well. If you do it with a cheap bottle of wine, I don’t mind (in winter I also make gluehwein with RMB 30 bottles of Great Wall wine), but why buy a bottle that costs at least 10 times as much and then add other ingredients? It reminds me of business drinking sessions where I sometimes have to participate in which good bottles of wine are ordered and then you have to drink it ‘ganbei’ (ad fundum, without tasting it drinking the whole glass at once).

Shanghai Marathon


For the past weeks I have been training quite a lot for the Shanghai Marathon. Not easy to fit the training schedule into my busy work schedule, but I have managed with early morning and late-night runs. I feel much better now that I am back in good shape, and feel I can do a lot more work in the same time. And while running I always have many new ideas.

The race will take place on November 26, so still 5 weeks to practice. One of the biggest drawbacks of living in a city like Shanghai is that it is almost impossible to run outside. Therefore I mainly run on the treadmill in the gym. Boring, but a good way to practice running at a certain speed.

But because you cannot only train on a treadmill for an outside marathon, I decided to start running twice a week outdoor. Last Thursday was my first attempt, and it was not a huge success. The running itself went well, I just ran a relatively short distance (8 km) to get used to running on paved roads. But the moment I hit the streets I realized that it was not without danger. Cars do not expect runners, so you have to be constantly alert that they do not hit you. Bike riders are very surprised when you pass them (not that I run so fast, but bike riders normally ride very slow), and sometimes almost cause accidents because of that. But the worst is the people looking and pointing at you like a monkey in the zoo. I heard people scream ‘laowai’ at least 10 times during my 40 minute run! I ran to the Shanghai Stadium, and did some laps around the building, but even there it is busy. Cars trying to find a short cut from traffic jams, and a bus station and supermarket in the stadium do not help to create a safe running environment.

This weekend I returned to the treadmill again for my longer runs (Saturday a slow 16 km in 1 h 30 min, and today a faster 19 km in 1 h 30 min.), that’s a lot safer!

(BTW, picture was taken earlier this year on Koh Samui. For me, running on a quiet beach early in the morning is among the nicest things in the world. Too bad Shanghai has no beaches – yet)

Bird flu

I am not too afraid of bird flu, at least not in the current stage of the ‘outbreak’. The media are overreacting once again, it reminds me of what happened during SARS. The moment some humans get infected in Shanghai most foreigners will probably flee China again to ‘safer’ places. SARS was just a big blown-up media event, and I feel that is what happening to bird flu as well. As long as the virus does not mutate into a human-to-human virus I don’t really see what all the fuss is about. Apparently the longer the virus only stays in birds the smaller the chance it will mutate into a dangerous virus: the virus gets weaker over time when it spreads. The reason: sick birds don’t fly far and dead birds don’t fly at all, so only a weaker version of the virus will likely spread.

On the Oriental-List (a mailing list mainly about travel in China) an American lady mentioned today that she was going to travel to Beijing for the first time, but had to promise her family not to eat Beijing Duck because of the danger. What are these people thinking? At least another member took the time to remind her that the ducks are cooked (actually roasted) very well so that there is no danger at all to get infected. And even if there is any danger, this is still much smaller than getting hit by a taxi or bus when crossing a street in China.

But how does the average Chinese see this? David, my partner at China Bay, asked his driver this question. The answer: “The government says that bird flu is under control, so I don’t worry about anything.” An interesting observation that people still put full trust in what the government is saying. On the one hand maybe scary, but what if this would not be the case? If Chinese would overreact to bird flu like Europeans and Americans to SARS and anthrax the country would soon be in total chaos. I am glad to live in China!

Kunshan

This morning I visited the Foxconn plant in Kunshan (Jiangsu province). This was a very interesting visit for me, as the plant is one of the biggest labour-intensive plants that I have visited in China. In total the Kunshan plant has a workforce of 38,000 people, which would be the equivalent of a small town in Holland. I went to the plant on a ‘educational trip’ with a group of China Bay clients, so we hired a small bus to drive there. Too bad that the bus also included a tour guide, who kept on talking. Problem is that most of his information was either stereotypes or was even completely wrong, and that got really on my nerves. The misinformation ranged from the Maglev train going 580 km/h (wrong, I think about 430 km/h), the former sign at the Huangpu park ‘not allowed for dogs and Chinese’ (this seems to be an urban legend, although Chinese indeed were not allowed in), to this one: “The difference between Shanghai and Beijing is that in Beijing all lights are turned off after 7 PM and it is completely dark’. Well, the tour guide was a proud Shanghainese, so I expected a little looking down on Beijing, but this just went too far. However, with the clients around I did not want to start arguing with the guide, so I just tried to block out his talk.

Foxconn is an amazing company, they have increased their revenues in 10 years from around 2 billion to 20 billion, and keep on growing between 30-60% per year. They spent huge amounts on innovation and R&D to keep ahead of the competition, and that seems to pay off. The total workforce worldwide is nearing 200,000 people. We asked the management how long the growth can continue like this. The answer: only the sky is the limit! In the plant we visited the production of cables (mostly automated) and then the assembly from the cables to connectors. The assembly is all done manually. Imagine a hall the size of a gymnasium full of long tables and chairs filled with 18-20 year old girls who connect cables for 8 hours a day (in 2-3 shifts). They are extremely well organized, with the color of the uniform showing the level and experience of the girls (there were also a few boys but not many – when we asked we were told girls had smaller fingers, so could perform better). Everyone has a description of her/his work hanging in front of the workspace to avoid mistakes.

Later we were also shown the assembly of notebooks (all the big brands), from the injection moulding, painting to the final assembly (also manually). The logistics involved in this are quite something. I forgot how many notebooks they produce, but it must be one every few seconds. We were shown around by the division head, a very friendly and talkative American Taiwanese. He answered every question we had, and seemed to know all the details by heart. When we left it was lunchtime, and large groups of employees walked in an orderly fashion to the cafeteria. They must have been drilled pretty good, because there was no pushing or screaming as is usual on Chinese streets. Actually, now I come to think of it, I wonder whether they were even talking to each other (must be, but it seemed all very quiet). In the factory itself the girls had to concentrate on their work and did not communicate with the others. Only the supervisors occasionally said something. Even though their jobs may seem pretty harsh and boring, most of them looked quite happy. Or maybe that was because a group of foreigners in dark suits was observing them?

McKinsey into podcasting?

This week McKinsey presented a study (China’s looming talent shortage) that concludes that the quality of China’s university graduates is not good enough to move from manufacturing into services. I do agree with them on this, and I think it mainly has to do with the education system focusing too much on memorizing instead of thinking about a subject. But that is not the main reason for this post. What I noticed on the article’s main page, is that the article can also be downloaded as a zip-file and then be converted to an mp3. A very interesting move. What will this hold for the future? Will all articles become available as audio-files so you can listen to them on your mp3-phone or iPod?

I do not understand why they decided to make a 12 MB zip file instead of going for an mp3-file directly. For spoken text you don’t need high-quality audio and mp3’s can be smaller than the 12 MB file they now have (the length is only 17 minutes). If they would go for the mp3 format directly they should take it one step further and also put an RSS feed on their site, so people can subscribe to audio files – and then it is suddenly called podcasting. But that seems too big a step too far for McKinsey at this point. A quick check of their site revealed that it does not even have one RSS feed on it. You can subscribe to news alerts by email… That is so old-fashioned. Anyway, at least they are going in the right direction by putting an audio file online. But still lots of room for improvement!

Bird flu screening?

Yesterday I flew from Sanya to Shanghai, and on the flight I was reading the Shanghai Daily. It opened with an article saying that all travelers to Shanghai would have their shoes sterilized and that people would be checked for bringing poultry to the city. I was wondering what procedures would be in place at Hongqiao airport upon arrival. Would the SARS screening stations be in operation again? These were basically computers that measure the body temperature of each passenger and show the result in a color graph on a computer screen. Or would there be mats with liquid on it to clean your shoes (this was actually already in use on the domestic airport in Manila when we were there a month ago – it had a sign that it was to prevent the spreading of bird flu)? Or would your shoes be sprayed when leaving the plane? And would dogs be sniffing the luggage (this was shown on the picture on the front page, a dog walking over the luggage belt checking all the luggage for chicken and birds)?

Well, the answer is simple: none of it happened. There was no change from the regular procedures and nothing hinted at the implementation or future implementation of anti-bird flu measures. Big front page articles in the newspapers to keep the people assured that the authorities are doing everything to keep bird flu out of the city. But it is just words, not reality.

Toodou.com in the New York Times

Gary Wang with whom I founded Toodou.com, had an interview with the New York Times earlier this week about our site and podcasting in China in general. Today it was published. Because it is premium content, you cannot view it at the NYT site without a subscription, but we put the article online here.

It seems that our servers are not able to handle the sudden increase in traffic, so if the link is not working try it again tomorrow…

Roland Berger off-site in Hainan

In Sanya on tropical Hainan Island today. My wife has an off-site here from her company (Roland Berger Strategy Consultants) and spouses are also invited. We are staying in the 5-star Holiday Inn Beach Resort, a nice place on the Yalong Bay beach. A good room on the executive floor with a view all over Yalong Bay. The last time I stayed in this hotel was about four years ago when the hotel was still in its soft opening stage. What I still remember from that time is that the staff tried so hard to please the guests, but things always went wrong. It was OK, because we were warned in advance. They are doing a much better job now, even connecting my (English language) Apple Powerbook to the internet was something they managed (it did not find the IP address automatically).

This morning Mr. Roland Berger, the founder of the company gave a pre-breakfast speech (at 7:30 AM, for one hour!). He among others talked about the results of Roland Berger worldwide and compared them to China. The China business is growing very quickly, much faster than the rest of the world (not surprising of course). Mr. Berger is a very charismatic person, and I enjoyed listening to him. Amazing that he managed to build this company in 30 years from a one-man operation to the top 4 or 5 consultancy company worldwide. Based on what he says I feel Roland Berger is a great company to work for. Retaining employees is a major point for them, and they seem to be treated quite well (Qi just started 2 weeks ago, so I cannot judge it yet based on her experience). The only down-side is that the consultants always seem to be working: last night after we arrived in the hotel around 10 PM many people immediately went into meetings, and also today people cannot participate in activities because they need to have discussions.

Mr. Berger this morning put it like this: the client always comes first, then the firm, and only then your private life. This is of course not something everyone likes, but if you enjoy your job and feel responsible for the work that you are doing it probably comes automatically. But it also explains why the average age at Roland Berger is not very high: many people change to a different industry after having worked hard and gained lots of experience during a couple of years here. Not necessarily bad, according to Mr. Berger, because they are the best ambassadors for the values and the quality of the company.