It’s not the first time I rant about this on my blog, but I hate it when hotels charge you extra for wifi. I normally avoid hotels that charge for wifi, but it seems all the top hotels in New York still do so. When in Europe I only stay in hotels that offer free wifi, I even call up the hotel in advance to check on this. Same in San Francisco or actually in most places that I travel to. The 3 or 4 star hotels generally provide wifi for free nowadays, especially in Asia or in the US, but less so in Europe. But many 5-star hotels still think they can get away with charging crazy amounts of money for Internet.
I am now staying at the Millenium Broadway hotel in New York overlooking Times Square. A nice hotel with spacious rooms where I pay something like USD 400 per night (without breakfast or even a free newspaper). No problem, but then don’t charge me an additional USD 12.95 per day for wifi – per device!
When I stayed in the Marriott on Times Square 2 months ago the wifi also cost money, but at least there you could use up to 3 devices. And in the end they waived my wifi fees because there were some connection problems. But the Millenium charges me for every single device (I have 4 wifi devices with me, and Grace 3). I hate it. I don’t care about the money, but having to pay for this feels like robbery. Just charge me USD 30-50 more per night and give me unlimited wifi for all my devices, but don’t ask me to pay every 24 for hours for my computers, phones and tablets.
I don’t have much choice in NYC it seems, but because of this it is very unlikely I will stay at Millenium hotels in other parts of the world in the future. The luxury hotel chains don’t realize they lose a lot more money in the long run than they earn in the short run from charging wifi fees. Or maybe they earn less in the short run as well, they may have more guests when they would be customer friendly and offer free Internet. There are so many other business people like me that complain about this, but high-end hotels don’t seem to get the message yet. Dear hotels: This is the 21st century and Internet is a commodity now, just like water and electricity.
I plan to forward this post to the hotel as well, but of course don’t expect a reaction.