Sunday night after I arrived back in China I decided to make a to do list for this week. But I first decided to upgrade the software on my Apple to the latest version. That was not so smart, because while installing the updates the computer suddenly became unstable and I had to turn it off. While restarting it I got a grey screen with the so-called kernel panic warning. Not good… I tried to restart the computer, but it was impossible: each time I got the same error message. Normally I would probably be very angry at my laptop (or actually at Apple) but because I just came back from vacation I was pretty relaxed. I decided to forget about work and send my computer to the Apple service center first thing in the morning.
I realized that my last back-up was almost 30 days old because for some reason my computer could not recognize my external HDD anymore during the past weeks. I had been too busy with work before my holiday, and had decided to wait until after the vacation to take care of the problem. I regretted that now, but most of the files that I had not backed up I could probably retrieve from my mails. So I sent the external HDD to the Apple service center as well on Monday morning, in case there would be a HDD problem with my laptop.
A few hours later the Apple guys called me, and guess what they told me? Both my normal HDD and my back up HDD had failed at the same time! Unbelievable. That a HDD breaks down every once in a while is normal, to me it happens once a year on average (I use my computer almost 24/7). So that’s why I make constant back-ups with time machine. The fact that the hard disk breaks down right at the end of a vacation when I am fully motivated to start working again is a bad timing already. But that at the same time also my back-up drive fails is something I could not make up. Murphy’s Law at work once again…
Today I sent both my laptop and my external drive to a data recovery company, hopefully they will be able to at least retrieve the data from one hard disk. If not, then… I don’t know yet. I could say that I would switch from Apple to Windows, but that’s so radical that it won’t happen soon. Next to the fact that hardware for Windows is not any better than Apple’s hardware (and often a lot worse, but that may have changed since I left the Windows OS about 5 years ago). Let’s hope for the best, I am still quite optimistic because I have 2 chances for data recovery. One thing is for sure, from now on I am going to make weekly back-ups at home and in the office. And I am also going to look at storing important data in the cloud, so this cannot happen again. Any recommendations for good services for this in China?
Update Sept. 17: The Apple service center sent the 2 HDD’s to the data recovery company but came back a day later saying that for both of them no data could be recovered… I still had to pay them of course, but it was not too expensive. Then one of the guys at Spil Games (he does not want to be named) played some magic and managed to bring the external HDD back to life! So now I have a back-up again and a working external hard disk. I wonder if I should sue the data recovery company, I feel they did not even look at the disks and just charged me some money. I told the Apple guy but he just said that I was lucky. Was I really lucky or did they just try to rip me off?