After two not particularly positive blog posts in a row about KLM, now a more favorable one.
First of all, KLM started following me on Twitter after I wrote about some of my negative experiences with their website. The fact that they have a Twitter account (www.twitter.com/klm) shows they are using Social Media, which is a good thing for any company. And that they follow me, means that they also check what people write about them on Twitter. I did not follow them yet, so it’s not just a follow back.
Second, when I just checked in for my flight back to China I noticed that I had an upgrade to a business class seat. It sometimes happens that when you check in online that you can change your seat to a business class seat (when you are an Elite member of their frequent flyer program), but to my surprise my reserved seat had already been changed by someone to a business class. Coincidence? Probably. But if not: Thanks a lot @klm!
This is already my third upgrade this year on intercontinental flights that are operated by the KLM or one of their partners (2 from Europe to Asia and 1 from China to the USA), so maybe their frequent flyer program that I was negative about in my last post still has some value. It does not mean, however, that I agree to the fact that you only get 25% of miles on non-full fare tickets. Reconsider this change KLM, it gives loyal customers a bad taste when they spend a lot of money on flight tickets but do not get the miles for it. Even when it’s very difficult to spend those miles under your current frequent flyer rules!