M,

This was just great and I’m going to pass it on. Funny how in the old days the most absolute basic of controls — a domain locking feature — wasn’t even offered by most registrars or hosting companies. Unbelievable, in fact.

It’s pretty amazing that such a huge company can be brought to it’s knees by poor procedures of a 3rd party. Shows that sometimes outsourcing really isn’t the best solution.

It’s also pretty amazing that it took two days to resolve. I’m surprised that Baidu didn’t have more connections at Register.com to speed the process up a bit more.

I don’t think outsourcing is the problem. If training wasn’t the problem, then outsourcing would not be the problem. It goes deeper than that, and I don’t like to take the position that it’s automatically some foreign devil that leads to one’s demise. We can all improve. That’s what life is for.

Thanks for posting this Marc, good read. Crazy that such a simple thing as domain security could lead to such a big hit. Amazes me (and scares me, though I don’t deal with the company) that register.com would be so irresponsible.

[...] are going to be left out of picking up the tab.Wonder where that support employee is now.Via Marc van der Chijs’s Blog.   Zee Editor In Chief, The Next Web Network Based in London, Zee is Editor in [...]