Comments on: A bad Air Asia experience

By: Rasydan

Rasydan — Wed, 16 Nov 2011 05:06:44 +0000

Airasia cheated me too. They pass the buck when contacting them.

By: roh

roh — Sun, 28 Feb 2010 18:21:25 +0000

it happened to me as wel. did anybody have good experience with Airasia ? coz some had issues with airport ,some with aircraft… i dunno shud i travel with them or rebook tkts with some other airline ?

By: Au

Au — Tue, 25 Aug 2009 04:49:14 +0000

Thank you for ur info. It happended to many people as I searched on google about this issue.

By: Marc van der Chijs

Marc van der Chijs — Tue, 25 Aug 2009 04:37:39 +0000

@Au I finally received the money in late June, so about 5 months after flights. If you can get your credit card company to cancel the second charge you should do so, it will save you a lot of hassle.

Interesting to see that this happened to you as well. I wonder if it's a coincidence or that it happens to more people.

By: Au

Au — Tue, 25 Aug 2009 04:29:31 +0000

Hi Marc van der chijs,

I wonder how's everything with ur money? did u get it back now? I have the same problem Airasia double charged my card. So i want to know how long did it take u to solve this problem? I saw u posted in April or May, so at this time August, i think ur problem should be solved.

Looking forward to hearing from u.

Thanks

By: Marc van der Chijs

Marc van der Chijs — Sun, 03 May 2009 06:19:00 +0000

@anonymous Let’s see how you would react when a company steals USD 3000 from you and it takes months just to get an answer from them. And I might still have to wait several more months just to get my money back. This has nothing to do with the fact that I chose a low cost carrier, it’s about how they decide to treat their customers – that’s why you likely won’t see me in an Air Asia plane anymore.

By: Anonymous

Anonymous — Sun, 03 May 2009 04:17:00 +0000

Because of such a mistake you add them to a “do not fly” list? Sry, sounds a bit strange. You wanted cheap and got it.

By: Mike

Mike — Sun, 03 May 2009 03:38:00 +0000

Marc, thanks for the head’s up. I’ll just add add AirAsia to the “do not fly” list.

By: Anonymous

Anonymous — Sun, 03 May 2009 01:56:00 +0000

HAHA, I like this comment.

yes, its not the worst things seems

By: Yannick

Yannick — Sat, 02 May 2009 11:14:00 +0000

Had an extremely similar experience with Air China myself being billed twice and having to wait 2-3 months to have that fixed. Of course the credit card company and the airline were constantly throwing the hot potato at each other. I ended up cancelling that credit card, and stopping to book Air China flights directly with them, as BOTH sides handled it really badly.

But really, you get what you pay for. There’s a reason AirAsia is cheaper, and if they don’t cut their costs on safety and maintenance (i hope not!!), they have to cut them SOMEwhere… i think you just found out where!